FAQs
frequently asked questions by topic
Do you treat all STIs virtually?
view answerWe can treat many common STIs virtually, depending on the infection, your symptoms, and your health history. Some conditions or treatments require in-person care (such as injectable medications or physical exams). If that’s the case, we’ll clearly explain why and help you navigate next steps.
What happens after I get my STI results?
view answerYour provider will help you understand your results and discuss next steps. If treatment or follow-up is needed, support is provided.
How is STI testing done?
view answerTesting may be completed through at-home kits or in-person partner labs, depending on your needs and preferences. Your care team will guide you through what to expect.
Can I book STI care if I don’t have symptoms?
view answerYes. You can book STI care for routine testing even if you don’t have symptoms, or if you have concerns after a possible exposure.
Is STI care at Kyndred confidential?
view answerYes. STI testing and treatment at Kyndred are confidential and judgment-free. Your provider will explain options, results, and next steps clearly.
Can Sugar help me understand STI testing and prevention?
view answerYes. Sugar offers education related to testing, prevention, and sexual health, tailored to your care plan.