FAQs
frequently asked questions by topic
What if I need care outside of what Kyndred offers?
view answerIf additional or specialized care is needed, your care team can coordinate warm referrals within the Kyndred Care Network so you’re supported without starting over.
What if I don’t know exactly what’s wrong?
view answerThat’s okay. You don’t need a diagnosis to book care. Our team will work with you to understand your symptoms and next steps.
Can I use my insurance?
view answerKyndred visits are self-pay. However, many patients may be able to use insurance for in-person lab testing completed through partner labs, depending on their plan and the tests ordered.
For WTF Visits:
The visit itself is cash-pay with sliding scale pricing, and HSA/FSA are accepted. We provide superbills for potential reimbursement. Your Healthcare Homegirl will work to route labs and imaging through your insurance when possible.
Cash-pay often costs less than insurance copays and deductibles – plus you get immediate access without referrals, pre-authorizations, or an insurance company deciding which tests you "need." To learn more about why we chose this model, visit this page.
Is care provided virtually?
view answerMost sexual wellness services are provided through secure virtual visits. Some care may involve lab testing through at-home kits or in-person partner labs when appropriate.
Can I talk about pleasure or pain during sex with my provider?
view answerAbsolutely. Conversations about pleasure, desire, and pain are welcome here and treated as valid health concerns.
Who is sexual wellness care at Kyndred for?
view answerKyndred provides sexual and reproductive healthcare for people whose bodies and health needs align with services such as vaginal health, contraception, STI care, and support for sexual comfort and pleasure. Our care is centered on the experiences of Black women while welcoming all patients seeking affirming, inclusive care.
What states does Kyndred currently serve?
view answerKyndred currently provides care in select states: [states].
What is Sugar?
view answerSugar is Kyndred’s patient education platform, integrated into care to provide clear, culturally relevant education tailored to your health needs and care plan.
How does Sugar support vaginal health?Sugar provides education tailored to your care plan, helping you better understand prevention, treatment options, and next steps between visits.
How does Sugar support contraceptive counseling?Sugar is Kyndred’s education platform. It provides clear, culturally relevant information to help you understand your options and feel supported beyond the visit.
How does Sugar support pleasure and sexual wellness? Sugar provides tailored education to help you understand your body, options, and next steps beyond the visit.