FAQs
frequently asked questions by topic
What if I need care outside of what Kyndred offers?
view answerIf additional or specialized care is needed, your care team can coordinate warm referrals within the Kyndred Care Network so you’re supported without starting over.
What if I don’t know exactly what’s wrong?
view answerThat’s okay. You don’t need a diagnosis to book care. Our team will work with you to understand your symptoms and next steps.
Can I use my insurance?
view answerKyndred visits are self-pay. However, many patients may be able to use insurance for in-person lab testing completed through partner labs, depending on their plan and the tests ordered.
For WTF Visits:
The visit itself is cash-pay with sliding scale pricing, and HSA/FSA are accepted. We provide superbills for potential reimbursement. Your Healthcare Homegirl will work to route labs and imaging through your insurance when possible.
Cash-pay often costs less than insurance copays and deductibles – plus you get immediate access without referrals, pre-authorizations, or an insurance company deciding which tests you "need." To learn more about why we chose this model, visit this page.
Is care provided virtually?
view answerMost sexual wellness services are provided through secure virtual visits. Some care may involve lab testing through at-home kits or in-person partner labs when appropriate.
Can I talk about pleasure or pain during sex with my provider?
view answerAbsolutely. Conversations about pleasure, desire, and pain are welcome here and treated as valid health concerns.
Who is sexual wellness care at Kyndred for?
view answerKyndred provides sexual and reproductive healthcare for people whose bodies and health needs align with services such as vaginal health, contraception, STI care, and support for sexual comfort and pleasure. Our care is centered on the experiences of Black women while welcoming all patients seeking affirming, inclusive care.
Who Is Rhythm and Flow Program For?
view answerBlack women 18+ with diagnosed or suspected PCOS, or period problems that didn't resolve with birth control alone. Whether you're fertility-curious now or later, or not trying to conceive but wanting cycle peace, skin and hair glow, metabolic protection, and to feel in control of your body again.
Is this emergency care?
view answerNo. If you have severe pain, soaking pads quickly, fainting, chest pain, or think you may be pregnant with pain or bleeding, please call 911 or seek urgent or emergency care right away.
Can I use my WTF Visit results with my own doctor?
view answerAbsolutely. Your written care plan and full lab results are yours to take anywhere. Many members use the WTF Visit to get clear answers and then continue care with their insurance-covered providers – and your Healthcare Homegirl can help coordinate referrals into the Kyndred Care Network so you're supported either way.
Is the WTF Visit only for certain diagnoses?
view answerNo. Many members come in with no diagnosis at all – just symptoms like fatigue, period issues, gut problems, or low desire. The visit is designed to help you figure out what's going on and what to do next.
Is this therapy or medical care?
view answerThe Pleasure and Comfort visit focuses on medical sexual wellness care and education. If additional therapeutic or specialty support is helpful, your care team can help coordinate next steps.
What happens during a Pleasure & Comfort Visit?
view answerCare may include education, discussion of symptoms and history, and exploration of physical, hormonal, emotional, and relational factors that may be contributing.
Is STI care at Kyndred confidential?
view answerYes. STI testing and treatment at Kyndred are confidential and judgment-free. Your provider will explain options, results, and next steps clearly.
Can Sugar help me understand STI testing and prevention?
view answerYes. Sugar offers education related to testing, prevention, and sexual health, tailored to your care plan.
What if I need an in-person exam?
view answerIf in-person care or specialty support is needed, we coordinate warm referrals through the Kyndred Care Network so you’re supported without starting over.
Can Kyndred help if my symptoms keep coming back?
view answerYes. We support recurrent or persistent vaginal health concerns and focus on understanding what may be contributing so care isn’t just temporary.
Will I need lab testing?
view answerTesting may be recommended depending on your symptoms and history. When appropriate, testing may involve at-home kits or in-person partner labs. Your care team will talk through options with you.
What can I talk about during a Contraceptive Counseling Visit?
view answerYou can discuss starting, stopping, or changing birth control, concerns about side effects, and which options may fit your health history, lifestyle, and goals.
What states does Kyndred currently serve?
view answerKyndred currently provides care in select states: [states].
What is Sugar?
view answerSugar is Kyndred’s patient education platform, integrated into care to provide clear, culturally relevant education tailored to your health needs and care plan.
How does Sugar support vaginal health?Sugar provides education tailored to your care plan, helping you better understand prevention, treatment options, and next steps between visits.
How does Sugar support contraceptive counseling?Sugar is Kyndred’s education platform. It provides clear, culturally relevant information and micro-lessons on topics like understanding your cycle, hormonal vs non-hormonal methods, side effects, fertility awareness, and what to expect when starting or stopping a method. Sugar is integrated into your care plan so you have support, reminders, and education between visits—not just the day of your appointment.
How does Sugar support pleasure and sexual wellness? Sugar provides tailored education to help you understand your body, options, and next steps beyond the visit.